Return & Refund Policy
X3 Quality Guarantee and Return Policy
The X3 Bar is a high quality, ground breaking fitness device, and is backed by Quality Guarantee.
This guarantee includes a 14 day returns policy, during which you may return your X3 for any reason, as long as you comply with the below terms. For returns you will receive a refund or replacement. You may test your X3 during this 14 day period, and still return it, as long as you have not damaged it during that time.
In the unlikely event that your X3 is defective on delivery in any way with respect to materials or workmanship, you may request a refund or replacement at your discretion. In the event of a defective unit, please follow the below instructions as if you were making any other return, and alert us as to whether you would like a refund or replacement.
Following our receipt of the defective unit, subject to these terms, you will be refunded in full or receive a brand-new unit, whichever you requested.
Our policy lasts 14 days. If 14 days have gone by since you received the X3, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it in. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, or with damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to obtain the appropriate shipping address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should email us at firstname.lastname@example.org to obtain the appropriate address for you to ship the merchandise to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
As the X3 is a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.